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Ordering FAQs

 

Free Samples
  • How do I get hold of a free sample?
    Just ask! Fiona is happy to help with any queries and can be contacted by email at info@timfootstudyskills.co.uk or by phone 01245 477891.
Ordering
  • How do I place an order?
    Orders can be placed through this website, by email info@timfootstudyskills.co.uk, by phone 01245 477891 or by post 1 Lyster Avenue, Chelmsford CM2 7DF. Sorry, we no longer have a fax!
  • What happens after I place an order?
    When you place your order, whether through the website, by email, phone or post you will receive an email confirming your order. We will then beaver away to get your order packed and dispatched asap! We’ll let you know when your order is in the hands of our couriers.
  • Do I need a Purchase Order no. to place an order?
    We don’t require a PO no. but your school may need you to use one so best check with your Finance Office.
  • I work in the School Finance Office and before placing an order need to set you up on our system. Is this possible?
    No problem, just get in touch with us by email, phone or through our contact page and we’ll send you the information you need.
  • Can I use a school Purchase Order no. if I have one?
    Yes, this will then appear on our invoice and any other communication.
  • I’m a teacher, do I need to tell our School Finance Office before I place an order?
    In our experience, schools have very different procedures for placing orders so best check with your Finance Office.
  • Is there a minimum order size?
    Yes, the minimum order size is 10 study guides per title.
  • How do I know if there’s a special offer on?
    All special offers appear on the website.
  • Can I order now for delivery at a later date, eg for the start of the new school year in September?
    No problem. Just let us know when you want them.
  • Do you sell directly to parents?
    Unfortunately, we don’t sell directly to parents. We are a small business and can only operate by selling our study guides in bulk directly to schools.
  • Do you sell overseas?
    No. We currently only sell our study skills guides to schools and colleges in the UK.
  • Will you continue to pester me with marketing information after I’ve ordered your study guides?
    One year after you place an order, we will send you a reminder letter asking if you want to place a repeat order. We then delete you from our mailing list and leave you in peace! If you want to be kept up to date with our latest teaching resources and special offers, sign up to our newsletter (there’s a signup form at the bottom of this page).
Delivery
  • What are your delivery charges?
    Delivery is free for orders of 30 study guides or more. For less than 30 there’s a flat charge of £4.95.
  • How soon will my order arrive?
    The study guides will arrive 2-3 days from the date of your order.
  • HELP – can you get an order to us urgently?
    We pride ourselves on being able to say that we haven’t let a school down yet when asked if we can deliver at short notice. Get in touch with Fiona now and I’m sure we’ll be able to help out.
  • What happens when the order is placed just before a school holiday?
    If we receive an order just before a school holiday, unless specifically asked, we will delay delivering until the school opens again.
  • Which carrier do you use?
    Parcelforce.
  • Do you deliver overseas?
    No. We currently only sell our study skills guides to schools and colleges in the UK.
Paying
  • When do you send your invoice to my school?
    We wait until the study guides have been delivered and signed for before we send out our invoice.
  • How can we make payment?
    Payment can be made by BACS or cheque, details will be included on our invoice.
  • Do you charge VAT?
    Books are zero-rated so there’s no charge.
Contacting us
  • Who do I contact if I have any questions?
    Fiona is happy to help with any queries and can be contacted by email info@timfootstudyskills.co.uk or by phone 01245 477891.
  • When are your opening times?
    We are open between 9.00am and 5.00pm but bear with us at times as we are a small business trying to juggle lots of things so can’t always reach the phone in time!

ORDER STUDY SKILLS GUIDES FOR YOUR STUDENTS!

Contact Us

01245 477891
info@timfootstudyskills.co.uk
1 Lyster Avenue, Chelmsford, CM2 7DF
Office hours: 9.00am-5.00pm